Digital Transformation
Digital Transformation
Digital Transformation in a Family Enterprise
If a private business is more than 50% controlled via voting rights by a family...
Developing Digital Mindsets
To attain a data-driven, customer-obsessed, and highly agile organization, leaders need to move beyond digital experiments...
Exploring the Virtual World
The escalating adoption of digital channels and technologies propelled by the COVID19 will continue to be seen...
CX & CRM
CX & CRM
Customer Intelligence – The Real X-Factor
When delving into intelligence in the customer realm, one peculiar experience always comes to mind. In the fall of 2012 …
Cloud, AI and the Next Generation of Customers
Being a bastion of innovation in the technology space over prolonged periods requires sheer tenacity and prudent investment that few...
SAP’s Customer Experience Re-think
Leading customer experience giants like SAP are striving to achieve the right human-machine intelligence balance. In this Dialogues in Digital episode, Oliver Conze explains the steps that SAP is taking to help...
Cloud Communications
Cloud Communications
Cloud-based Text Communication for Business Growth
The text message invasion dates as far back as the 90’s and has completely revolutionized the way people communicate...
Cloud-based Video Communication for Business Growth
Advancements in communication technology have completely changed mobile and digital space. Video communication in particular...
Cloud-based Voice Communication for Business Growth
Despite the increased usage of email and text, voice communication continues to be considered the most effective medium of...
AI & Futuristic Technologies
AI & Futuristic Technologies
The Impact of Cloud on the Global Economy
The increasing technological battle between BigTech organizations like Microsoft, SAP, and Oracle is bringing innovations in the cloud....
Befriending Sales Focused AI
Imagine living in a time when your favorite sales productivity tool categorically prioritizes emails to your prospects, provides strategic …
Born Into AI – A Case of Alpha’s and the Machines
In November of 2012 a short conversation changed my life forever. It was a crisp San Francisco morning, …
