Digital Transformation
Digital Transformation
Making your Workforce Succeed in the COVID-19 Work from Home Model
2 full months into this coronavirus (COVID-19) pandemic (longer for some countries in Asia) and organizations are still scrambling...
Why invest in a Digital Transformation Strategy?
Successful digital transformations are a result of a singular, shared vision running through an entire organization...
Banking on FinTech
Digital Financial Inclusion has been an evolving enigma for Banks, Fintechs and Financial Regulators of many countries over the last decade and has resulted in foundational breakthroughs in the overall...
CX & CRM
CX & CRM
7 ways Enterprise CRM adds value to a business
Modern enterprise-grade Customer Relationship Management (CRM) tools act as de–facto hubs for the domains of sales, service...
Is CRM the most valuable tool for the modern enterprise?
Customer-intelligence and data-driven decision-making form the backbone of successful relationships with modern consumers in the modern age...
Customer-Centricity: A success recipe for modern business
In the aftermath of the second world war, businesses realized that offerings were being created across the board without any knowledge of the consumers’ tastes and...
Cloud Communications
Cloud Communications
The Future of Digital Communications
The dramatic shift to online everything (at least till the manageable end of Covid-19), has impacted the expectation dynamics...
Communications in a Millennial Dominated Workplace
Millennials have surpassed Gen-X and Baby Boomers in being the largest American labour force participants, according to the Pew Research...
8 factors to consider when choosing a Cloud Communications Vendor
Modern day consumers demand a well-rounded and intelligent omnichannel customer experience that allows them to engage with brands...
AI & Futuristic Technologies
AI & Futuristic Technologies
Tech Enabled Future of MENA’s Financial Sector
The future of financial technology in the Middle East will be dictated by regional regulators. Financial technology in emerging parts of...
US/China Battle for Tech Supremacy
In this Dialogues in Digital conversation, Prof. Dr. Michael Sung talks about the academic and professional journey that got him in the space of AI, Big Data and wearables, and the journey that gets him going in this space...
Early AI Adopters showing significant promise
The very word Artificial Intelligence (AI) often wanders the minds of most people towards terminator-like robots and scary machines...