Success Story
$5BN Asian Bank learn its Customer
A $5BN Asian Bank engaged TransformX for assistance on the creation of a bank-wide Customer Engagement Strategy and the acquisition of a best-fit CRM to complement it. TransformX began the process with its signature Customer State Assessment to identify gaps in process, technology, and skill alignment around the way customers were acquired, retained, and deepened with cross-sell/upsell at the bank.
Success Story
$5BN Asian Bank learns its Customer
A $5BN Asian Bank engaged TransformX for assistance on the creation of a bank-wide Customer Engagement Strategy and the acquisition of a best-fit CRM to complement it. TransformX began the process with its signature Customer State Assessment to identify gaps in process, technology, and skill alignment around the way customers were acquired, retained, and deepened with cross-sell/upsell at the bank.
Dialogues In Digital
SAP’s Customer Experience Rethink
Leading customer experience giants like SAP are striving to achieve the right human-machine intelligence balance. In this Dialogues in Digital episode, Oliver Conze explains the steps that SAP is taking to help its clients fill the knowledge gaps in industries without direct-to-customer routes, which industries are leading this battle, and how its newly-acquired experimental data-focused firm Qualtrics falls into the end game of better customer understanding.
Dialogues In Digital
SAP’s Customer Experience Rethink
Leading customer experience giants like SAP are striving to achieve the right human-machine intelligence balance. In this Dialogues in Digital episode, Oliver Conze explains the steps that SAP is taking to help its clients fill the knowledge gaps in industries without direct-to-customer routes, which industries are leading this battle, and how its newly-acquired experimental data-focused firm Qualtrics falls into the end game of better customer understanding.
